These terms govern your use of ShiftMaster at https://www.shiftmaster.ca and the associated application (the “Service”). By creating an account or using the Service you agree to them.
1. The Service
ShiftMaster provides employee scheduling, an AI-assisted schedule drafter, an employee portal, and the calculation of Canadian payroll deductions from the hours and wages you enter. It is offered to businesses; by registering a company you confirm you are authorised to act for it.
2. Accounts
You are responsible for keeping your password confidential and for everything done under your account. Owners and managers are responsible for the accuracy of the employee, wage and schedule data they enter, and for having the right to enter it. Tell us promptly at privacy@shiftmaster.ca if you believe your account has been compromised.
3. Trial, fees and cancellation
- Every new company gets a 30-day free trial with all features. No payment method is needed to start.
- After the trial, the Service costs CA$5.00 per month per company, all features included, billed monthly in advance through Stripe. Applicable taxes are added at checkout.
- You can cancel at any time from the billing portal in your account menu. Cancellation takes effect at the end of the current billing period; you keep full access until then. We do not refund partial months.
- If the trial ends or a payment fails and is not resolved, the account switches to read-only: you can still sign in and export your data, but cannot edit schedules or run payroll until a subscription is active.
- We may change the price with at least 30 days' notice by email; the new price applies from your next billing period after the notice.
4. Payroll figures are calculations, not advice
The Service calculates deductions using the published federal and provincial formulas for the tax year shown, applied to the wages, hours and settings you enter, with the basic personal amount only. It does not file returns, remit to the Canada Revenue Agency or Revenu Québec, produce T4 or Relevé 1 slips, or account for individual tax situations. You remain responsible for verifying figures, for remittances and filings, and for compliance with employment standards. The calculations are not legal, tax or accounting advice.
5. Acceptable use
Do not use the Service to store information you are not entitled to store, to attempt to access another company's data, to interfere with the Service, or for anything unlawful. We may suspend an account that does.
6. Your data
Your company's data belongs to you. We use it only to provide the Service as described in our privacy policy. You can export schedules and payroll at any time, and an owner can delete the company and all of its data from the account menu.
7. Availability and changes
We aim to keep the Service available at all times but do not guarantee uninterrupted operation; maintenance and provider outages happen. We may improve, change or remove features. If we discontinue the Service we will give at least 60 days' notice and time to export your data.
8. Warranty and liability
The Service is provided “as is”. To the extent permitted by law we exclude all implied warranties, and our total liability for any claim relating to the Service is limited to the fees you paid us in the twelve months before the claim. We are not liable for indirect or consequential losses, including payroll errors caused by inaccurate data entered into the Service. Nothing in these terms limits liability that cannot be limited by law.
9. Governing law
These terms are governed by the laws of Alberta and the federal laws of Canada applicable there. Quebec residents keep the protections of the Consumer Protection Act where it applies.
10. Changes and contact
We may update these terms; material changes are announced by email to account owners at least 30 days before they take effect. Continued use after that date means you accept them. Contact: privacy@shiftmaster.ca.